They also talked about how vulnerable elderly people are – because they trust people. The advice to give your elderly relatives is to put the phone down and ring the company back from a known number.
Month: July 2020
Rainford-IT Stay Safe Online Webinar – Your Questions Answered
Rainford-IT Stay Safe Online Webinar – Your Questions Answered – Passwords, Encryption, keeping your data secure, two factor authentication and what to do if you are locked out of your computer for any reason
StaySafeOnline Watch out for NHS Scam Phone Calls
StaySafeOnline Watch out for NHS Scam Phone Calls
“Good morning, I’m calling from the NHS track and trace service. According to our system, you are likely to have been in close proximity to someone who has tested positive for COVID-19. This means that you now need to self-isolate for 7 days and take a COVID-19 test.”
‘OK. Can you tell me who that person was?’
‘I’m not able to tell you that. That is confidential information.’
‘Right. Um… so ….’
‘But you do need to be tested within the next 72 hours. So can I just get the best mailing address so that we can send a kit to you?’
‘Ok (gives address)’
‘Thank you – and I just need to take a payment card so that we can finalise this and send the kit to you.’
‘Sorry – a payment card? I thought this was all free?’
‘No – I’m afraid not. There is a one-off fee of £50 for the kit and test results. Could you read off the long card number for me, please, when you’re ready.’
‘No – that’s not right. Our NHS is free – so there’s no charge.’
‘I’m afraid there is. Can you give me the card number please – this is very important, and there are penalties for not complying.’
Puts the phone down.
NHS Test and Trace will never:
- Ask you for any form of payment
- Ask you for any passwords or PINs
- Ask any details about your bank account
- Ask you to download anything
- Ask you to hand over control of your PC
- Send someone to your home
#StaySafeOnline
Worried about anything? Ring us 01948 840102 – advice is free.
Find out more about current scams and how to stay safe online – join our free webinar on Tuesday, 21st July at 2.00 pm – email for the link to join us
Rainford-IT provide tablets for Skype calls for Care Home residents
Rainford-IT provide tablets for Skype calls for Care Home residents
We heard that Prees Parish Council had received an impassioned plea to help residents at Elmhurst Care Home communicate with relatives during Lockdown. The carehome has been closed to visitors since March and residents were queueing to use the laptop to talk to relatives on Skype.
The Council agreed to buy two tablets for Elmhurst but, as the decision needed to be formally approved, it would be at least a month before they received them, so we stepped in and donated two tablets for immediate use on Skype.
When the new tablets finally arrived, we delivered them to Elmhurst Care Home where they were gratefully accepted by Abbie Williams and Valerie Finch.
Abbie said: “Our residents have been so grateful for the use of the tablets as they have really missed visits from relatives – some residents often have visitors 3 or 4 times a day so being able to see people online whilst talking to them has made a really big difference. We are really grateful to Rainford-IT and to the Parish Council for highlighting this problem and getting the tablets to us.”
Abbie described how residents had been queueing to use the laptop – on one occasion when a lady had a Skype call from relatives in Kenya she had to wait to talk to them as the laptop was already being used by someone else.
The tablets are also useful for the doctors at Prees Medical Practice who have been able to talk to patients directly online and also see via the webcam some of the symptoms of illnesses.
Valerie Finch and Abbie Williams with Dane and Logan Rainford from Rainford-IT