StaySafeOnline Watch out for NHS Scam Phone Calls
“Good morning, I’m calling from the NHS track and trace service. According to our system, you are likely to have been in close proximity to someone who has tested positive for COVID-19. This means that you now need to self-isolate for 7 days and take a COVID-19 test.”
‘OK. Can you tell me who that person was?’
‘I’m not able to tell you that. That is confidential information.’
‘Right. Um… so ….’
‘But you do need to be tested within the next 72 hours. So can I just get the best mailing address so that we can send a kit to you?’
‘Ok (gives address)’
‘Thank you – and I just need to take a payment card so that we can finalise this and send the kit to you.’
‘Sorry – a payment card? I thought this was all free?’
‘No – I’m afraid not. There is a one-off fee of £50 for the kit and test results. Could you read off the long card number for me, please, when you’re ready.’
‘No – that’s not right. Our NHS is free – so there’s no charge.’
‘I’m afraid there is. Can you give me the card number please – this is very important, and there are penalties for not complying.’
Puts the phone down.
NHS Test and Trace will never:
- Ask you for any form of payment
- Ask you for any passwords or PINs
- Ask any details about your bank account
- Ask you to download anything
- Ask you to hand over control of your PC
- Send someone to your home
#StaySafeOnline
Worried about anything? Ring us 01948 840102 – advice is free.
Find out more about current scams and how to stay safe online – join our free webinar on Tuesday, 21st July at 2.00 pm – email for the link to join us
