Tag: actionfraud

StaySafeOnline Watch out for NHS Scam Phone Calls

StaySafeOnline Watch out for NHS Scam Phone Calls

StaySafeOnline Watch out for NHS Scam Phone Calls

“Good morning, I’m calling from the NHS track and trace service. According to our system, you are likely to have been in close proximity to someone who has tested positive for COVID-19. This means that you now need to self-isolate for 7 days and take a COVID-19 test.”
‘OK. Can you tell me who that person was?’
‘I’m not able to tell you that. That is confidential information.’
‘Right. Um… so ….’
‘But you do need to be tested within the next 72 hours. So can I just get the best mailing address so that we can send a kit to you?’
‘Ok (gives address)’
‘Thank you – and I just need to take a payment card so that we can finalise this and send the kit to you.’
‘Sorry – a payment card? I thought this was all free?’
‘No – I’m afraid not. There is a one-off fee of £50 for the kit and test results. Could you read off the long card number for me, please, when you’re ready.’
‘No – that’s not right. Our NHS is free – so there’s no charge.’
‘I’m afraid there is. Can you give me the card number please – this is very important, and there are penalties for not complying.’
Puts the phone down.
NHS Test and Trace will never:
  • Ask you for any form of payment
  • Ask you for any passwords or PINs
  • Ask any details about your bank account
  • Ask you to download anything
  • Ask you to hand over control of your PC
  • Send someone to your home


Worried about anything?  Ring us 01948 840102 – advice is free.

Find out more about current scams and how to stay safe online – join our free webinar on Tuesday, 21st July at 2.00 pm – email for the link to join us

Stay Safe Online – Holiday Scams

Stay Safe Online – Holiday Scams

Holiday Scams

With the collapse of Thomas Cook and Flybe, as well as holidays cancelled due to Coronavirus restrictions, lots of people have applied for refunds for cancelled holidays.  Criminals are sending phishing emails, making scam phone calls and fake adverts offering refunds from airlines and travel companies.  Scams include links to fake websites that steal personal information and can install malware.  Criminals offer immediate payment of refunds into your bank account.  Once your bank details have been shared with the criminal, they have access to your money.

Criminals are taking advantage of demand for ‘staycations’ in the UK this summer, by advertising fake listings for holidays – and for caravans and motorhomes.  Criminals take deposits for holidays that don’t exist – and advertise caravans and motorhomes on auction sites.

Fraudsters are also very good at imitating organisations – they are expert at designing websites that look professional using photos of items that don’t exist – they can be very convincing – website names with subtle differences in the URL – fake social media accounts that look and sound like real ones.  Be alert and remember:

If an offer sounds too good to be true – it most probably is.

Research sellers and read reviews.

Never assume an email or call is from who they say they are.  Ring the company back on a number you know is correct.

Don’t click on any links or attachments in emails or social media posts.

Always access the website you are purchasing from by typing it into Google (we recommend entering it into the search bar in case you make a typing error – and you will get Google’s top choice)

Pay via PayPal or Credit Card – never by bank transfer

Another warning:  Just recently fraudsters have been requesting payment via PayPal. The PayPal invoice then fails to arrive, and the buyer is contacted by someone pretending to be from PayPal with a reference number and bank account details for payment to be made into. In effect, making the payment by bank transfer, not PayPal, so there is no guarantee of delivery and no protection – the goods never arrive and the buyer has no recourse – through Paypal or their credit card company.


#staysafe #staysafeonline

If in doubt – ring us 01948 840102 – advice is free.