Stay Safe Online

Amazon warning

We received a report from someone who had ordered an Iphone 13 pro from Amazon, but wasn’t happy with it so returned it and bought an iphone 13 instead (also from Amazon). The Iphone 13 pro (£993) was sent back via Royal Mail and insured for £1000. The phone was securely packaged in the original box with all the accessories, the package was securely taped with fragile tape and the royal Mail receipt shows the weight of the package – it obviously wasn’t an empty box!

Amazon claim that the package contained an empty box and have refused to refund the money.  They have also refused to provide proof that the package was tampered with so Royal Mail will not accept a claim on the insurance.  Repeated phone calls to Amazon and emails to the returns team and customer service and the complaints team have proved ineffective. The credit card company has been sympathetic but nothing has been resolved yet.

When we looked on online forums we found this is not an isolated case – there is a report from someone who had the same problem except he sent the phone back via Hermes – which was the only option that Amazon gave him – so he had no proof of the weight of the parcel.

We have recommended contacting the Consumer Helpline at Citizens Advice free on 0808 223 1133 and contacting www.which.co.uk – by phone or email on their ‘get in touch’ page https://www.which.co.uk/about-which/get-in-touch-aBnhv8z1Uslr

In the meantime, we recommend buying a new phone from a retail shop – so you can physically take it back if there’s a problem – or if you change your mind.

Talking about deliveries, watch out for this fake Evri email (Evri used to be Hermes) which we have reported to them.  The email address is the clue that this email isn’t from Evri!

Sign up for Which? Scam alerts: https://campaigns.which.co.uk/scam-alert-service/

Find details of recent scams here: www.actionfraud.police.uk and on our Facebook page:  Rainford-it-stay safe online 

Rainford-IT are part of Strawberry Fields – Nominet Channel partners and Cisco network partners.  We register and renew domain names. We manage our own servers, email, IT and website hosting.  We can fix most hardware – Macs as well as PCs.    It’s a family business and we provide a personal service.

Published in the October edition of the Whitchurch Gossip